When an incident hits, the worst time to look for an IR partner is mid-crisis. A retainer means a defined team is already familiar with your environment, contracts are pre-signed, and response time is committed in hours rather than days.
The retainer model gives you certainty when you need it most, and converts unused capacity into proactive work the rest of the year. Our IR retainer includes:
Pre-Arranged Response Capacity
Committed response time defined in your service agreement, with named senior responders available around the clock. When you call us, we are already contracted, briefed, and ready to act, removing the hours typically lost to procurement and access provisioning during a live incident.
Environment Onboarding
At the start of the retainer we take a structured pass through your environment: estate inventory, identity provider, EDR coverage, logging sources, network topology, and key business systems. Documenting this in calm conditions means our responders are not learning your stack while an incident is unfolding.
Readiness Exercises
Tabletop drills and incident simulations exercise your decision-making, communications, and technical response under realistic pressure. Findings feed directly into improvements to your runbooks, escalation paths, and detection coverage.
Forensic Investigation
When an incident occurs, our digital forensics team performs evidence-grade collection and analysis across endpoints, servers, cloud workloads, and identity systems. We establish what happened, what was accessed, and what was taken, with documentation suitable for legal, regulatory, or insurance purposes.
Recovery Support
Beyond containment, we work alongside your team through eradication and recovery, validating that backdoors, persistence mechanisms, and compromised credentials are removed, and that your environment is safe to return to normal operations.